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TERMS OF SERVICE

100% Purchase Protection

We are committed to ensure 100% Purchase Protection for customers by offering genuine products, secure payments and easy returns for items shopped on e.thekanak.com Return Policy Return is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. [In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.] What are the return guidelines?

Following are the return guidelines:

Your address and the item that you wish to return must be eligible for return. If the return is not eligible for Pickup, a Self-Return option will be given. Once the return is received, you will, in accordance with www.thekanak.com Refund Policy, be issued a refund to your original payment method.

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or thekanak account (as thekanak Wallet).

General Policy –

During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given. For products where installation is provided by Flipkart’s service partners, do not open the product packaging by yourself. Company authorised personnel shall help in unboxing and installation of the product. For Furniture, any product related issues will be checked by an authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.

Wrong Delivery –

(Customer received delivery message, product not delivered): ‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue instantly to our customer support.

Refund, replacement or exchange

All type of Jewellery products can be refund replacement or exchange like: Ring, Earring, Pendants, Stone Jewellery, diamonds jewellery, Gold, platinum, silver jewellery.